If you have any questions regarding the delivery scope or charges, please feel free to contact our customer service team. We look forward to providing you with quality delivery service.
Please check your order list and freshness of the items upon receipt. Goods delivered more than 8 hours ago will not be eligible for refunds or returns.
If you receive damaged or defective goods, please contact us immediately. Provide us with photos of the items along with a brief description and your order number. We will review the provided photos and advise on our next steps accordingly.
If you need to return a product, please ensure its integrity and that it has not been used. Return shipping costs will be at your own expense, unless the product was damaged or incorrectly shipped during the delivery process.
If your refund request is approved, we will refund the purchase price of the item, excluding any shipping or handling fees, unless the damage or defect was due to our error.
All refunds will be processed within 5 business days. Once the refund is processed, the funds will be returned to you via the original payment method.
If you have any questions regarding our refund policy, please feel free to contact our customer service team. We are here to assist you and address any concerns you may have.